MILLIONS of pay monthly O2 customers affected by this week’s outage will get two day’s worth of use for free, while pay as you go users will be given discounts.
O2 has confirmed that all 25million pay monthly customers – including small business and mobile broadband users – will be credited with the equivalent cost of two day’s worth of their plan.
For example, if your mobile plan is £10 a month, as there are 31 days in December, two day’s worth would be around 65p back.
The mobile network says this will be credited by the end of January.
Pay-as-you-go (PAYG) mobile users will get a 10 per cent credit on a top-up in the new year, while PAYG mobile broadband customers will get a 10 per cent discount on a bolt on purchase in the new year.
O2 says it will notify PAYG customers when these deals will be available.
An O2 spokesperson said: “We’d once again like to thank our customers for their patience. We’re doing all we can to make sure this issue doesn’t happen again.”
But if you’re one of the 7million people with a provider that piggybacks on O2’s network, such as GiffGaff, Lycamobile, Sky Mobile, and Tesco Mobile this compensation will not apply.
Sky Mobile has already confirmed that customers will get free unlimited data tomorrow.
But GiffGaff, Lycamobile, and Tesco Mobile are yet to announce if they have any redress plans. We’ll update this news story as soon as we hear anything.
O2 suffered from a huge data outage lasting all of yesterday with texts also being affected this morning.
Read the latest updates on O2’s text and 4g data problems.
And check out how you can claim money back from O2 after its network went down.