O2 says data outage will be resolved by Friday morning as it issues apology

O2 has said a “full service” will be restored by Friday morning following a data outage, which affected millions of users.

In a joint statement from the CEOs of O2 and Ericsson, a provider for the phone operator, they apologised to customers for the “poor experience” they faced as they struggled to get online on Thursday.

“We will continue to work with Ericsson, through the night, who have assured us that a full service will be restored for customers by the morning. We fully appreciate it’s been a poor experience and we are really sorry.”

Ericsson’s Marielle Lindgren explained why users were unable to receive any data.

“The cause of today’s network issue is in certain nodes in the core network resulting in network disturbances for a limited number of customers across the world, including in the UK,” she said.

“We have been working hard on resolving the UK data issue since early this morning.

“The faulty software that has caused these issues is being decommissioned. Our priority is to restore full data services on the network by tomorrow morning. Ericsson sincerely apologises to customers for the inconvenience caused.”

The data outage has meant O2 has seen a strain on users making and receiving voice calls too.

The problem has also hit customers of Sky Mobile, Tesco Mobile, Lyca Mobile and GiffGaff – all of which use O2’s infrastructure.

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