A British woman has claimed she was told to “cover up and leave” a flight for wearing inappropriate clothing – while wearing a top and trousers.
Emily O’Connor said she was told she was “causing offence” while on board a Thomas Cook flight from Birmingham to Tenerife and was surrounded by “four flight staff” who tried to remove her.
Ms O’Connor said she was left “physically shaking” following the alleged incident.
The holidaymaker took to social media afterwards to voice her complaints about it, posting a poll about whether her outfit was considered inappropriate.
Thomas Cook said it was “sorry” to have upset Ms O’Connor and said “it’s clear we should have handled the situation better”.
She wrote: “Flying from Birmingham to Tenerife, Thomas Cook told me that they were going to remove me from the flight if I didn’t “cover up” as I was “causing offence” and was “inappropriate”.
“They had 4 flight staff around me to get my luggage to take me off the plane.
“I informed the staff that there is no “appropriate wear” policy stipulated online. I stood up on the flight and asked if anyone was offended, no-one said a word.
“To top it off they allowed a man hurl abuse at me whilst the Flight manager and 4 air staff stood and said nothing.
“Asked the plane (as they were all listening now anyway) if I was offending anyone, no-one said a word. The manager then went to get my bag to remove me from the flight. A man then shouted “Shut up you pathetic woman. Put a f***ing jacket on”- the staff said nothing to him.
“I was given a jacket by my cousin sitting at the front of the plane and they did not leave until I physically put it on. They made comments over the speaker about the situation and left me shaking and upset on my own.”
Ms O’Connor’s tweet has attracted a lot of support online, including from Love Island star Gabby Allen.
The reality star wrote: “It’s safe to say, I will never fly with Thomas Cook again.”
Jade Charlotte, who claimed to be a crew worker, wrote: “I’m crew myself and would not think twice to ask you to cover up, there is no policy on what you can and cannot wear! That is awful to see that the crew on board made you feel that way, disgusting”.
A spokesman for the airline said: “We are sorry that we upset Ms O’Connor.
“It’s clear we could have handled the situation better. In common with most airlines we have an appropriate attire policy.
“This applies equally to men and women of all ages without discrimination. Our crews have the difficult task of implementing that policy and don’t always get it right.”
Thomas Cook’s ‘Appropriate Attire’ guidelines reads: “Customers wearing inappropriate attire (including items with offensive slogans or images) will not be permitted to travel unless a change of clothes is possible.
“Footwear must be worn on the aircraft”.